FAQ

1. What is the order cut-off time?

Our daily cut-off time for orders is 2:00 PM ET (Eastern Time). Orders placed before this time will be processed the same day. Orders placed after 2:00 PM ET will begin processing the next business day.

2. How long does it take to process my order?

Order processing usually takes 1–3 business days. During this time, we carefully prepare your items for shipment to ensure they arrive safely.

3. How long does shipping take?

Once processed, orders are typically delivered within 10–15 business days. Delivery times may vary depending on your location and any unforeseen delays.

4. What are your business hours?

Our team is available Monday through Friday, 9:00 AM – 5:00 PM ET. We are happy to answer any questions during these hours.

5. How can I contact customer service?

If you have any questions about your order, shipping, or returns, please contact us:
Email: service@evernesthome.com
Phone: +33 413869223

6. Can I change or cancel my order?

Orders can only be changed or canceled before they are processed. Please contact us as soon as possible if you need to modify your order.

7. Do you ship internationally?

Yes! We ship to select countries. Please note that international orders may be subject to customs duties, taxes, and longer delivery times.